Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in the original packaging. Refunds on all made to order handmade items are only valid if the item is faulty or damaged. Gift cards & gift wrapping service are exempt from refund. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return EXCLUDING MADE TO ORDER & HANDMADE ITEMS (unless faulty), and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if the goods or services provided are fault or were not described properly within 7 working days. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 of days. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for). If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

All items are shippoed by Standard Post, with a turnaround time of 2 to 3 days. Express / Registered Post available on request. For shipping costs please contact us.

Up to date turnaround time will be displayed in the header bar. Please take note when ordering. This turnaround time is a guideline. If you item is needed under a particular timeframe please contact us before ordering. A rush order fee may be applied.

Order Changes MUST be received within 24 hours. This is due to stock being cut/ordered in for your order. Changes after this time will NOT be accepted. Please email theprettybowcompany@gmail.com for assistance.